Privacy Policy

The information below relates to the privacy notice of Bloom Counselling & Psychotherapy (trading name of Jade Sharif) and explains how I handle your personal information.

My Contact details:

Jade Sharif

Telephone 07359514589

Email: jade@bloom-counselling.org.uk

What information I collect, use, and why?

I collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Date of birth

• Third party information (such as family members or other relevant parties)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Health information (such as medical records or health conditions)

• Records of meetings and decisions

I collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

I collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

I collect or use the following personal information to protect client welfare:

• Names and contact information

• Client account information

• Health and well-being information

• Emergency contact details

I also collect or use the following information to protect client welfare:

• Health information

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this on the ICO website here.

• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this on the ICO website here.

• Your right to erasure - You have the right to ask me to delete your personal information. You can read more about this on the ICO website here.

• Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. You can read more about this on the ICO website here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this on the ICO website here.

• Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. You can read more about this on the ICO website here.

• Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this on the ICO website here.

If you make a request, I must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.